Privacy policy

Last updated: 19 August 2026

Manual-Hub.Store ("Manual-Hub", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use www.Manual-Hub.Store, why we collect it, how we use it, how we protect it, and your rights in relation to your personal information.

By using Manual-Hub.Store, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We only collect information that is reasonably necessary to operate our website, provide our services, process orders, provide access to purchased digital products, and communicate with customers.

Depending on how you use the website, we may collect the following information:

Account information

If you create an account, we may collect:

  • Name
  • Email address
  • Login credentials
  • Account information associated with your Manual-Hub account

Passwords are stored securely and are not stored in plain text.

Order and purchase information

When you purchase a digital product, we may retain information relating to your order, including:

  • Your name
  • Email address
  • Products purchased
  • Order number
  • Order date and time
  • Amount paid
  • Payment status
  • Download/access information
  • Refund or cancellation information

We do not store your full payment card details on our servers.

Payment information

Payments are processed by Stripe.

When you make a payment, payment information is provided directly to Stripe for processing. Manual-Hub does not receive or store your full card number, security code, or other sensitive payment-card information.

Stripe may process your personal information in accordance with its own privacy policy and terms.

Email communications

We use Brevo to send emails relating to our services.

This may include:

  • Account-related emails
  • Order confirmations
  • Download/access information
  • Password reset emails
  • Important service notifications
  • Customer support communications
  • Other communications where you have provided appropriate consent

Your email address and relevant information required to send these messages may be processed by Brevo on our behalf.

Technical information

When you access the website, our hosting infrastructure may automatically process certain technical information required to operate and secure the service.

This may include:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Date and time of requests
  • Server logs
  • Information relating to security or attempted unauthorised access

This information may be used for security, troubleshooting, fraud prevention, and maintaining the reliability of the website.

2. Cookies

Manual-Hub.Store currently uses cookies only where they are necessary for the operation of user accounts and website functionality.

These cookies may be used to:

  • Keep you signed in
  • Maintain your authenticated session
  • Protect your account
  • Maintain essential website functionality

We do not currently use advertising cookies or analytics cookies.

We may introduce additional cookies or similar technologies in the future. If we do so, this Privacy Policy and, where required, our cookie-consent arrangements will be updated accordingly.

3. How we use your information

We may use your personal information to:

  • Create and manage your account
  • Process and manage orders
  • Provide access to digital products you have purchased
  • Send order and account-related emails
  • Process refunds and cancellations
  • Respond to customer enquiries
  • Prevent fraud and unauthorised activity
  • Protect the security of the website
  • Maintain and improve the website
  • Keep appropriate business and transaction records
  • Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Legal basis for processing

Where UK data protection law applies, we process personal information using one or more of the following legal bases:

Contract

Processing may be necessary to provide products and services you have requested, including creating your account, processing your order, and providing access to purchased digital downloads.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, fraud prevention, and other applicable legal requirements.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate interests, such as maintaining website security, preventing fraud, protecting our systems, and administering the service, provided those interests do not override your rights and freedoms.

Consent

Where consent is required, we will ask for your consent before processing your information for that purpose.

You may withdraw consent where processing is based on consent.

5. Payment processing

Payments made through Manual-Hub.Store are processed by Stripe.

We do not store complete payment-card details on our own servers.

Stripe may collect and process personal and payment information required to complete transactions, prevent fraud, and comply with applicable legal requirements.

For more information about how Stripe handles personal information, please refer to Stripe's privacy documentation.

6. Third-party service providers

We use selected third-party service providers to operate Manual-Hub.Store.

These may include:

Stripe — payment processing.

Brevo — transactional and service-related email delivery.

Our VPS/hosting provider — hosting the website, database, application and associated digital services.

These providers may process personal information on our behalf where necessary to provide their services.

We aim to use providers that provide appropriate security and data-protection safeguards.

7. Digital product files

Manual-Hub.Store sells digital products, including workshop and service manuals.

Your purchase and download information may be associated with your account so that we can provide access to products you have purchased and maintain records of your transactions.

The digital files themselves are not intended to contain your personal information.

We may use technical measures to restrict unauthorised access to purchased downloads.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Account and order information may be retained for as long as you maintain an account or as necessary to provide access to products you have purchased.

Certain transaction, financial, tax, and business records may need to be retained for longer periods to comply with legal or regulatory requirements.

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Account deletion

You may request deletion of your Manual-Hub account.

Where deletion is possible, we will delete or anonymise personal information that we no longer have a legitimate reason to retain.

Some information may need to be retained where required by law, for legitimate business purposes, to resolve disputes, prevent fraud, or maintain appropriate transaction records.

10. Data security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Unauthorised disclosure
  • Unauthorised modification

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.

11. International data transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data-protection law.

This may include using adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms where applicable.

12. Your privacy rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to be informed about how your information is used
  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us using the contact details provided on Manual-Hub.Store.

13. Marketing communications

We may send service-related communications that are necessary to operate your account or fulfil an order.

We will only send promotional or marketing communications where we have an appropriate lawful basis to do so.

Where you have subscribed to marketing communications, you can unsubscribe at any time using the unsubscribe mechanism included in the relevant communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or account-related messages.

14. Children's privacy

Manual-Hub.Store is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, our use of personal information, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

We recommend checking this page periodically for the latest version.

16. Contact us

If you have questions about this Privacy Policy, your personal information, or how your information is processed, please contact Manual-Hub.Store through the contact details provided on the website.

If you believe that your data-protection rights have not been properly addressed, you also have the right to complain to the UK's data-protection supervisory authority, the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

17. Governing data-protection law

This Privacy Policy is intended to comply with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

Nothing in this Privacy Policy limits any statutory rights that you may have under applicable data-protection law.